Help & support

At Onecity Finance, we prioritize providing exceptional customer service and support to ensure your banking experience is as smooth and seamless as possible. Whether you have a question about your account, need assistance with a transaction, or want to explore our range of financial products, our dedicated team of experts is here to assist you every step of the way.

Contacting our Help and Support is quick and easy. You have multiple options to reach out to us:

• Australia Support: +61 1390-794 688
• Phone Support: +1 (661) 520-4008
• Email Assistance: info@onecityfinance.com
• Head Address: 29/143 St Georges Terrace, Perth WA 6000, Australia
• Branch Address: 411 S Main 2nd/ 3rd floor St, Los Angeles, CA 90013, United States
• In-Person Assistance: We understand that some matters are best discussed in person. Our bank branches have friendly and professional staff members ready to provide personalized support. Visit your nearest branch during business hours, and we'll be happy to help you with any banking-related questions.

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Our goal is to empower you with the knowledge and support you need to make informed financial decisions and to ensure your banking experience is secure and hassle-free.

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Thank you for choosing our Bank as your trusted financial partner. Your satisfaction is our top priority, and we are committed to being there for you whenever you need us. Get in touch with our Help and Support Center today, and let us assist you on your banking journey.