At OneCity Finance, we strive to provide seamless and reliable banking services to all our valued customers. However, in the rare event of a dispensing error at one of our ATMs or self-service machines, we understand the inconvenience and frustration it may cause. Rest assured, we take such situations seriously, and our top priority is to address the issue promptly while ensuring that your financial interests are safeguarded.

What is a Dispense Error?

A dispensing error occurs when there is a discrepancy between the amount requested during a transaction and the actual cash dispensed from the ATM or self-service machine. This may result in an incorrect withdrawal amount, leading to an account being debited for more or less than the intended transaction value.

Customer Support and Assistance:

We understand the importance of providing excellent customer support during challenging times. Our customer service representatives are trained to handle dispensing error cases with sensitivity and efficiency. You can count on their expertise to guide you through the process and address any concerns you may have.

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At OneCity Finance, we value your trust in us, and we are committed to maintaining the highest standards of service excellence. If you ever encounter a dispensing error, please know that we are here to support you every step of the way. Our aim is to resolve the issue swiftly, transparently, and to your complete satisfaction, ensuring a seamless banking experience with us.