At OneCity Finance, we believe in fostering transparent and trustworthy relationships with our customers. We understand that open communication is vital for providing exceptional service. Our dedicated Complaints & Enquiries department ensures that your feedback, concerns, and questions are addressed promptly and efficiently.

Our Commitment:

At OneCity Finance, we are committed to putting our customers first. We value your opinion and take every complaint and enquiry seriously. Our goal is to provide a platform where you can voice your thoughts and experiences openly, knowing that we will actively work towards resolving any issues you may encounter.

Enquiries & Feedback:

Our Enquiries team is always available to address any questions, queries, or general feedback you may have about our products, services, or policies. Whether you need information about a specific account, loan, or investment option, our team is here to provide accurate and helpful guidance.

Customer Privacy & Data Security:

Rest assured that all interactions with our Complaints & Enquiries department are handled with the utmost confidentiality and discretion. We adhere to strict data security protocols to safeguard your personal information throughout the process.

Escalation Process:

If, for any reason, you are not satisfied with the resolution provided, we have an escalation process in place. Our dedicated team will review your case at a higher level to ensure all avenues for resolution are explored.